Effective Sales And Customer Service Management

One Week £ 1,900 | Two Week £3,500 | One Week ₦120,000

 

Customer service sales training is key to ensuring that not only do your staffs have the right behaviours and technical knowledge, but they have the skills and confidence to manage clients. Customers today demand world-class service. They’ll reward companies that provide it by remaining loyal, and they’ll take their business elsewhere if service is mediocre. Your customer service representatives are the face and voice of your company hence the reason why you need to provide them with adequate training.

This course will help you brush up on your management training, change management skills, and work motivation. Sales managers will gain the ability to set clear goals; provide product and market training; coach selling skills; guide strategy development and execution; get motivated and improve employee motivation; measure results; and make appropriate adjustments, including critical hiring and firing decisions.

  • Improving sales performance
  • What Makes An Effective Sales Manager?
  • Exploring Your Sales Managerial Style & Potential
  • Communication & Influencing Skills
  • Sales Coaching & Feedback Skills
  • Managing Sales Performance
  • How To Run Highly Effective Sales Meetings
  • Building High Performance Sales Teams
  • Motivation Skills & Understanding Others
  • The five stages in developing a customer service strategy
  • Know your customer groups
  • Exceed customer expectations
  • The importance of reputation
  • Internal features of your business
  • How to use a SWOT analysis
  • Matching the product to the market
  • Critical success factors
  • Systems and strategy
  • Empower your people
  • Building long term customer relationships
  • Reward and recognition
  • How to measure service quality and Benchmarking
  • Profit maximisation
  • Action plan for your own business
  • Service Excellence Toolkit

  • Set clear standards for performance and behaviours
  • Assist your sales and customer service personnel in developing key account strategies
  • Source, interview, hire and launch new sales people
  • Determine who is coachable and how to work with them
  • Develop a “self-coaching” culture
  • Motivate your team to achieve ever increasing sales and customer service goals
  • Avoid the big three sales de-motivators
  • Build a positive sales and customer service culture with your team and in your organisation