Effective Business Communication Skills

One Week £ 1,900 | Two Week £3,500 | One Week ₦ 100,500


The most successful organisations know how to create an environment that encourages, values and rewards effective communication. It´s a strategic advantage that virtually guarantees the best positions in today's fast-moving global market. Effective business communication is critical in today’s workforce--more than ever before. Business communicators have a variety of tools to choose from and must use those tools strategically, and with consideration of their audience and their intended communication goals. Effective business communicators will find that their efforts pay off in better relationships and also in terms of business success.

Communication in the 21st century has assumed significance, as businesses have expanded globally and there is an intermingling of people of various cultures, languages and diversity. The goal of this workshop is to help you understand the impact of different communication techniques, the effect they have on other people, and how improving the way you communicate can make a huge difference in the workplace.

  • Know Audience
  • Communication Channels
  • Communication Plan
  • Effective Messages
  • Communicating Effectively
    • Define communication
    • Assess your communication skills
    • Describe the communication process
    • Identify the purpose of communication
    • Identify five levels of communication
    • Identify the benefits of effective communication
    • and the costs of poor communication
    • Identify how to understand your audience
    • Identify barriers to effective communication
    • Identify five keys to becoming an effective communicator
  • The Art of Listening
  • Gender Communication
  • Influencing Others
  • Interpersonal Communication
  • Polishing Presentation Skills
  • Valuing Differences: Dealing with Diversity
  • Writing for Results

By the end of the course you will be able to:

  • Knowledge and Understanding of current effective business communication principle
  • Understanding of communication function in the workplace
  • Skills of effective interpersonal, group and organisation communication
  • Prepare a business presentation
  • Receive and use audience feedback
  • Evaluate and improve your speaking skills